Legal

Privacy policy

What we collect

• Account data: name, email, organization, billing details.
• Customer content: audio you upload and the transcripts we generate.
• Usage data: job metadata (durations, formats, timestamps) for billing and support.

How we use it

To provide transcription, bill for usage, secure the service and contact you about your account. We do not sell personal data. We do not use your content to train models without your explicit opt-in.

Retention

• Uploaded audio (original): 7 days, or sooner when you delete it
• Intermediate processing files: 2 days
• Transcripts: 30 days by default (configurable 1–90 days)
• Job metadata (no audio or text): 13 months, for billing and support
• Billing and balance records: 7 years (accounting requirements)

Service providers

We use infrastructure providers to run the service: Amazon Web Services for processing and storage, Cloudflare for DNS, website hosting and encrypted backups of account and billing records, Zoho for email, and Resend for transactional email.

Your rights

You can access, export or delete your data. Email [email protected].