Security & data
Your audio is yours
We keep your data only as long as we need it to do the job, and we never use your audio to train models without your explicit opt-in.
How we protect data
- Encrypted in transit (TLS) and at rest (AES-256 with managed keys).
- Each customer's data is isolated by account at every layer.
- Processing runs in private networks with no public inbound access.
- Downloads use short-lived signed links.
- You can delete any job, with its audio and transcripts, at any time through the API.
Default retention
| Data | Kept for |
|---|---|
| Uploaded audio (original) | 7 days, or sooner when you delete it |
| Intermediate processing files | 2 days |
| Transcripts | 30 days by default (configurable 1–90 days) |
| Job metadata (no audio or text) | 13 months, for billing and support |
| Billing and balance records | 7 years (accounting requirements) |
Volume customers can arrange custom retention. Encrypted backups of account and billing records (never audio) are kept with a second provider for disaster recovery.
Report a vulnerability
Email [email protected] with the subject "Security report". We appreciate responsible disclosure.